IFU Alert Reference

Alert Severity What it means What to do
Log In Required Action needed Remote monitoring is unavailable. Local therapy remains available on this phone. Log in now to restore remote monitoring.
Subject ID Conflict Action needed Subject ID already in use. Choose a different subject ID and save again.
Clock Check Needed Action needed Your phone time appears incorrect. Check Date & Time settings and enable Set Automatically.
Alert Severity What it means What to do
Pump Signal Loss Action needed Pump communication is unavailable. Keep phone near pod and verify Bluetooth.
No Active Pod Safety-critical Current pod is inactive or deactivated. Start Pod setup and pair a new pod.
Low Reservoir Action needed Pod insulin volume is low. Prepare a replacement pod soon.
Pod Expiring Action needed Pod expires in 30 minutes. Replace the Pod within 30 minutes to avoid missed insulin.
Pod Expired Safety-critical Pod is expired. Replace pod now before grace period ends.
Pump Fault Safety-critical Pod reported a fault and delivery may be interrupted. Replace pod and follow recovery workflow.
Incompatible Pod Safety-critical Connected pod is not compatible with this system. Pair a compatible pod and complete setup again.
Pod Setup Incomplete Action needed Pod setup is not complete. Complete pod setup flow.
Delivery Suspended Action needed Insulin delivery is currently suspended. Open Settings > Exercise and Insulin Delivery to resume insulin delivery when appropriate.
Alert Severity What it means What to do
Resume Insulin Action needed The suspension reminder has ended. Insulin delivery remains suspended. Tap Resume Insulin to restart delivery.
Insulin Still Suspended Safety-critical Insulin delivery has remained suspended for at least 15 minutes after the reminder ended. Tap Resume Insulin now. If delivery does not resume, keep the phone near the Pod and try again.
Pump Time Mismatch Action needed Pump time differs from device time. Review and sync pump time in Pump settings.
CGM Unavailable Informational Reliable CGM data is not currently available. Check sensor status and wait for reliable readings.
Urgent Low Glucose Safety-critical Current glucose is below 55 mg/dL. Confirm participant safety and treat low glucose per protocol.
Algorithm Stepping Interrupted Action needed Automated dosing has not run in the last 15 minutes. Open the app and check the Home screen alerts.
Dosing Paused to Re-Sync Informational The app is re-syncing its step count with the algorithm. No action needed. Dosing resumes automatically within a few minutes.
CGM Failed/Expired Informational Sensor is failed or expired. Replace sensor and restore CGM coverage.
Awaiting First Step Action needed Waiting for the first glucose reading to begin automated dosing. Wait for next valid CGM reading.
Loop Command Blocked Action needed Dosing was calculated but can't reach the Pod. Move the phone closer to the Pod and check Bluetooth.
Alert Severity What it means What to do
Meal Not Available Informational Meal announce is unavailable at this time. Try again at the time shown.
Blood Sugar Check Requested Action needed A fingerstick BG check or sensor read is needed for automated dosing to resume. Tap the red droplet button and enter the value.
Dosing Paused Informational The dosing calculator is waiting for glucose readings. Dosing resumes automatically when readings return, or sooner if you enter a fingerstick BG. No action is needed. If this lasts more than 15 minutes, check your sensor.
Dosing Paused - Sensor Data Needed Safety-critical Automated dosing has been paused for over 15 minutes waiting for glucose readings. Dosing resumes automatically when sensor readings return, or sooner if you enter a fingerstick BG with the red droplet button. Check your sensor and its connection. Contact the study team if readings do not return.
Backup Insulin Not Confirmed Safety-critical About 0.35 U of backup insulin given during a connection gap could not be confirmed. Contact the study team. Review Recent Dose Steps and contact the study team if this was unexpected.
Fingerstick BG Due Soon Action needed Enter a fingerstick BG in the next 15 minutes to keep automated dosing running. Not needed if sensor readings return first. Tap the red droplet button and enter the value.
Backup Basal Running Informational No glucose readings for over an hour. The pod is delivering its backup basal rate. Dosing resumes automatically when sensor readings return, or sooner if you enter a fingerstick BG. Enter a fingerstick BG when you can, or wait for the sensor to reconnect.
Fingerstick BG Overdue Safety-critical The pod is delivering only its backup basal rate. Dosing resumes automatically when sensor readings return, or sooner if you enter a fingerstick BG with the red droplet button. Enter a fingerstick BG now, or contact the study team.